Introducing Autoheal, the AI for Production Engineering
Introducing Autoheal, the AI for
Production Engineering
PURPOSE BUILT FOR DEMANDING ENTERPRISES
AI Support Engineering
AI Support Engineering
AI Support Engineering
AI agents that triage customer tickets, investigate root cause, coordinate escalations to engineering, and draft verified resolutions — all under human supervision.
Multiple Specialized Agents. Toil-free Support Engineering.
Autoheal AI deploys a team of specialized agents that work together to triage, investigate, escalate, and learn from every customer ticket across your support organization.
CURATOR
Builds a Living Map of Your Product, Docs, and Customer History
Continuously indexes product docs, KB articles, past resolutions, and customer account context into the Production Context Graph (PCG). Unlike static KB articles, the PCG updates in real-time — grounding every agent with current knowledge.
Auto-indexes product docs, KB articles, and release notes
Proactively seeks human input for knowledge gaps
Retains resolution patterns from every past ticket
CURATOR
Builds a Living Map of Your Product, Docs, and Customer History
Continuously indexes product docs, KB articles, past resolutions, and customer account context into the Production Context Graph (PCG). Unlike static KB articles, the PCG updates in real-time — grounding every agent with current knowledge.
Auto-indexes product docs, KB articles, and release notes
Proactively seeks human input for knowledge gaps
Retains resolution patterns from every past ticket
TRIAGER
Categorizes and Prioritizes Every Ticket in Seconds
First responder when a ticket arrives. Analyzes content, correlates against known issues and active escalations, and prioritizes by customer impact, account tier, and severity. No more manual sorting or mis-routed tickets.
Real-time ingestion from any helpdesk or ticketing system
Deduplicates against known issues and active escalations
Priority classification by customer tier and business impact
TRIAGER
Categorizes and Prioritizes Every Ticket in Seconds
First responder when a ticket arrives. Analyzes content, correlates against known issues and active escalations, and prioritizes by customer impact, account tier, and severity. No more manual sorting or mis-routed tickets.
Real-time ingestion from any helpdesk or ticketing system
Deduplicates against known issues and active escalations
Priority classification by customer tier and business impact
HYPOTHESIZER
Diagnoses Customer Issues with Evidence-Backed Analysis
Queries product logs, account data, configuration history, and your knowledge base — grounded by the PCG — to develop and rank root cause theories. Every finding is evidence-backed, with resolution steps drafted for human review.
Reasons across logs, account data, and configuration
Correlates product changes and deploys with symptoms
Draws on resolution patterns from similar past tickets
HYPOTHESIZER
Diagnoses Customer Issues with Evidence-Backed Analysis
Queries product logs, account data, configuration history, and your knowledge base — grounded by the PCG — to develop and rank root cause theories. Every finding is evidence-backed, with resolution steps drafted for human review.
Reasons across logs, account data, and configuration
Correlates product changes and deploys with symptoms
Draws on resolution patterns from similar past tickets
COORDINATOR
Orchestrates Escalations Between Support and Engineering
Bridges AI investigation and human decision-making. Packages full diagnostic context — repro steps, logs, and diagnosis — and routes to the right engineering team. No more ping-pong or lost context.
Native Slack, Microsoft Teams, and Zoom integration
Auto-packaged escalations with full diagnostic context
Routes to the right engineering team by product area
COORDINATOR
Orchestrates Escalations Between Support and Engineering
Bridges AI investigation and human decision-making. Packages full diagnostic context — repro steps, logs, and diagnosis — and routes to the right engineering team. No more ping-pong or lost context.
Native Slack, Microsoft Teams, and Zoom integration
Auto-packaged escalations with full diagnostic context
Routes to the right engineering team by product area
ANALYZER
Turns Every Resolved Ticket into Organizational Knowledge
Captures the full resolution path after every ticket — root cause, steps taken, and customer outcome. Proposes KB articles, doc updates, and product improvement opportunities while surfacing recurring issue patterns.
Auto-drafted KB articles from resolved tickets
Root cause classification and recurring issue detection
Product improvement recommendations from ticket trends
ANALYZER
Turns Every Resolved Ticket into Organizational Knowledge
Captures the full resolution path after every ticket — root cause, steps taken, and customer outcome. Proposes KB articles, doc updates, and product improvement opportunities while surfacing recurring issue patterns.
Auto-drafted KB articles from resolved tickets
Root cause classification and recurring issue detection
Product improvement recommendations from ticket trends
VERIFIER
Verification of Support Conclusions and Responses
Your quality gate for customer interactions. Adversarially tests every diagnosis and response, ensuring nothing reaches the customer without supporting evidence. Eliminates hallucinated answers that erode trust.
Adversarial testing prevents hallucinated support answers
Evidence-backed validation for every diagnosis
Confidence scoring gates low-certainty responses
VERIFIER
Verification of Support Conclusions and Responses
Your quality gate for customer interactions. Adversarially tests every diagnosis and response, ensuring nothing reaches the customer without supporting evidence. Eliminates hallucinated answers that erode trust.
Adversarial testing prevents hallucinated support answers
Evidence-backed validation for every diagnosis
Confidence scoring gates low-certainty responses
TRACER
Audit Trails and Organizational Knowledge from Support Decisions
Captures every resolution path, decision fork, and customer outcome as permanent traces. Unlike conversations buried in ticket archives, these traces are continuously referenced — so your next similar issue resolves faster.
Records every decision point and resolution outcome
Agents reference historical patterns for faster resolution
Reasoning documentation for audits and compliance
TRACER
Audit Trails and Organizational Knowledge from Support Decisions
Captures every resolution path, decision fork, and customer outcome as permanent traces. Unlike conversations buried in ticket archives, these traces are continuously referenced — so your next similar issue resolves faster.
Records every decision point and resolution outcome
Agents reference historical patterns for faster resolution
Reasoning documentation for audits and compliance
Ready to transform your Production Engineering?
See the Autoheal Production Context Graph and Multi-Agent system in action. Schedule a live demonstration to learn how to accelerate SRE, incident management, and technical support in your organization.
Ready to transform your Production Engineering?
See the Autoheal Production Context Graph and Multi-Agent system in action. Schedule a live demonstration to learn how to accelerate SRE, incident management, and technical support in your organization.
Ready to transform your Production Engineering?
See the Autoheal Production Context Graph and Multi-Agent system in action. Schedule a live demonstration to learn how to accelerate SRE, incident management, and technical support in your organization.
Ready to transform your Production Engineering?
See the Autoheal Production Context Graph and Multi-Agent system in action. Schedule a live demonstration to learn how to accelerate SRE, incident management, and technical support in your organization.
